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FAQ – Frequently Asked Questions

What should I bring with me when I come for a scheduled office appointment?

  • Referral letter from GP, family physician or other doctor
  • Medicare card
  • Have your Private Hospital Insurance information with you
  • Reports, X-Rays, MRI’s, CT scans etc and any other relevant information

Are my medical records kept private and confidential?

Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records. Your personal information is handled in accordance with federal and state privacy law.  This includes complying with the federal Australian Privacy Principles (APPs) forming part of the Privacy Act 1988 (Cth) and the Victorian Health Privacy Principles (HPPs) forming part of the Health Records Act 2001 (Vic).

More information about the APPs and HPPs can be found on the Australian Information Commissioner’s website or in hard copy on request from our Practice reception.

Your personal information will only be used or disclosed for purposes directly related to providing you with quality health care, or in ways you would reasonably expect us to use it in order to provide you with this service.

Do I need a referral to make an appointment?

Generally Dr Sgroi will accept only referred patients. This ensures that your family doctor is aware of your appointment with Dr Sgroi, and also because Medicare provides you with a rebate for Dr Sgroi’s specialist services. Overseas patients or those patients without access to Medicare may not require a referral. If you have a query regarding whether a referral is required please contact Dr Sgroi’s rooms on 03 9416 1586.

How can my family doctor help me to obtain specialist medical care?

Before seeing Dr Sgroi, it is always preferable to talk to your own family doctor, who can discuss your condition with you and advice on whether any specialist care is appropriate. If it is, he or she can help refer you to Dr Sgroi. Dr Sgroi will liaise with your family doctor regarding your medical condition so that they can both provide you with optimal care.

What should I expect during first visit?

During your initial visit, Dr Sgroi will ask you questions about your medical history and perform any necessary examination or ultrasound. Dr Sgroi will organise all the relevant investigations required. You will meet with him after these are done so that together you can go through your management plan.